Terms and Conditions – Prestige Spin Casino UK

By completing registration and using the site, you confirm you have read and accept these terms and conditions, our Privacy Policy, and any game or bonus rules that apply to a specific service.

Eligibility and registration

• You must be at least 18 years old and legally allowed to gamble in Great Britain.
• One account per person is permitted. Duplicate accounts may be closed and balances managed in line with these terms.
• Accurate, current information must be provided during registration and kept up to date. Identity checks can be required before you can bet, deposit, withdraw, or access certain services.

Proper use of the platform

• Use the site for personal entertainment only and not for commercial or professional purposes.
• Prohibited conduct includes use of bots or scripts, chip-dumping, collusion, arbitrage abuse, account sharing, chargeback abuse, and accessing markets or games that are not allowed in your location.
• We may suspend or terminate access if we suspect breach of these terms or of any legal requirement.

Content and intellectual property

• All site content, software, odds displays, game rules, and trademarks are protected intellectual property.
• You may not copy, modify, reverse engineer, or redistribute any part of the services without written permission.

Updates to terms

• We may update these terms to reflect legal, regulatory, technical, or operational changes. Material changes will be posted on-site and apply from the date stated. Continued use of the services after changes indicates acceptance.

Liability and interruptions

• We provide services on a reasonable-efforts basis. Access may be affected by maintenance, outages, or third-party failures.
• To the extent permitted by UK law, we are not liable for indirect or consequential losses, loss of profits, or loss arising from events beyond our control. Nothing limits liability for fraud or for death or personal injury caused by negligence.

Complaints and dispute resolution

• Contact Customer Support first for any complaint about bets, bonuses, or account decisions. We will issue a final response promptly.
• If you remain dissatisfied, you may escalate to an approved Alternative Dispute Resolution provider as indicated in our complaints policy.

Governing law

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over disputes.

These general rules apply to all bets and wagering across our services, unless specific game or market rules say otherwise.

Who may place a bet

• Only verified customers aged 18 or over may place a bet.
• Betting is allowed only where it is legal for you to do so. We may restrict access based on your location.

Bet acceptance and odds

• A bet is accepted once it appears in your bet history and a confirmation is shown.
• Odds and markets are subject to change. Bets placed at confirmed odds stand, subject to palpable error rules.
• Bets on an event that has started are accepted only where in-play betting is available and shown.

Minimums, maximums, and stake limits

• Minimum and maximum stakes are displayed for each market or game and may vary by event.
• We may set account-level limits and maximum payouts, including per event or per market limits. Details appear in the relevant market rules.

Settlement and results

• Sports markets settle on the official result as declared by the relevant governing body at the time of settlement.
• Dead heats are settled by dividing the stake or returns proportionally, as applicable.
• For casino and instant games, outcomes are generated by a certified random number generator and the game rules govern settlement.

Voids, cancellations, and errors

• We may void a bet if placed after the result is known, where a market was materially mispriced, or where an event is cancelled and not rescheduled within a reasonable period.
• If an obvious pricing or market error occurs, settlement may be adjusted to the correct odds, or the bet voided.

Restrictions and responsible play

• We may limit markets, suspend betting, or refuse a bet to protect integrity or comply with legal obligations.
• Cash out, if offered, is provided as a non-guaranteed service and may be unavailable during an event.

Bonuses and wagering

• Promotional bonuses are subject to specific terms, including wagering requirements, stake contributions, game restrictions, and expiry times.
• Bonus abuse, including creating multiple accounts or betting patterns designed to circumvent rules, may lead to bonus cancellation and account action.

Records

• Your account history is the authoritative record of bets, wins, losses, bonuses used, and settlement.

These rules cover how you fund your account and withdraw your balance in the UK.

Funding your account

• Accepted payment methods are displayed in the cashier and may include UK-issued debit cards and approved e-wallets or bank transfers.
• Credit cards are not accepted for gambling transactions by customers in Great Britain.
• You must use a payment method in your own name. Third-party payments are not permitted.

Limits, fees, and processing

• Minimum and maximum deposit and withdrawal amounts are shown in the cashier and can vary by method.
• We do not charge administrative fees for standard deposits or withdrawals. Your bank or payment provider may apply charges or exchange fees.
• Deposits typically credit instantly once authorised. Withdrawal requests are queued for review and processed within the timeframes shown in the cashier, subject to verification checks.

Verification and security checks

• Before any withdrawal, we may require identity, age, address, and payment method verification, and where appropriate source-of-funds information, to meet legal and anti-money laundering obligations.
• We may split or delay payments while checks are completed. Interest is not payable on balances.

Withdrawal rules

• Where possible, withdrawals are returned to the original payment method used to deposit, subject to scheme rules and availability.
• You may cancel a pending withdrawal until it is marked as processed; the funds will return to your account balance.

Restrictions and chargebacks

• We may refuse or reverse transactions to comply with legal, security, or risk controls, or where fraud, chargeback, or bonus abuse is suspected.
• Chargebacks are treated as debt. We may recover amounts due by debiting your balance, withholding payouts, or using lawful recovery processes.

We support safe betting and encourage you to use tools that help you control your play.

Player control tools

• Deposit, loss, and stake limits that you can set by day, week, or month.
• Reality checks and session reminders to help you monitor time on site.
• Time-out options from 24 hours up to 6 weeks.
• Self-exclusion for at least 6 months, extendable. In Great Britain, you can register with GAMSTOP to self-exclude across participating operators.

Information and support

• Independent help is available from organisations such as GamCare, Gordon Moody, and BeGambleAware.
• A risk self-assessment is available in your account to help you review gambling behaviour.

Protection of minors

• Underage gambling is prohibited. We conduct age verification and may request documents to confirm eligibility.

Fair use of tools

• Responsible gambling settings are personal to your account. Reductions to limits take effect immediately; increases take effect after a cooling-off period.

If you need help applying any tool or managing your account, contact Support so we can assist you on Prestige Spin.

We operate controls designed to prevent money laundering and terrorist financing in line with UK legal requirements.

Customer identification and verification

• We may verify identity, age, address, and ownership of payment methods before you can use certain services or withdraw funds.
• Enhanced due diligence may be required, including source-of-funds or source-of-wealth information where risk indicators are present.

Monitoring and detection

• Transactions and play patterns are monitored for unusual or suspicious activity, including rapid deposits and withdrawals, structuring, linked accounts, and high-risk jurisdictions.
• Screening against sanctions and politically exposed person lists may be conducted.

Reporting and confidentiality

• Where we suspect money laundering, we may submit a suspicious activity report to the relevant authority and restrict activity without notice. Tipping off is prohibited by law.

Consequences of breaches

• We may delay, freeze, or block transactions, suspend or close accounts, and retain funds where required by law or regulation.

We process personal data as a data controller in accordance with UK GDPR and the Data Protection Act 2018.

What we collect

• Identity and contact details, including verification documents.
• Account information, device and technical data, location indicators, and cookies.
• Transaction data, deposits and withdrawals, bets and bonuses used, and responsible gambling settings.

How we use data

• To provide the services and manage your account, settle bets, and process payments.
• To meet legal obligations, including age checks, anti-money laundering, and responsible gambling.
• For security, fraud prevention, and service improvements based on legitimate interests.
• For marketing where you have given consent or where permitted by law, and only according to your preferences.

Sharing and transfers

• We may share data with payment providers, identity verification agencies, game suppliers, IT service providers, regulators, approved ADR providers, and law enforcement where lawful.
• International transfers are safeguarded by adequacy decisions or standard contractual clauses.

Your rights

• Access, rectification, erasure, restriction, portability, and objection to certain processing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office if you believe your rights have been infringed.

Retention and cookies

• We retain data only for as long as necessary, including for at least the minimum periods required by AML regulations and applicable laws.
• See our Cookies Notice for details on cookie use and how to manage your settings for your account on Prestige Spin.

We use technical and organisational safeguards to protect personal data, betting records, and payment details.

Technical controls

• TLS encryption for data in transit and encryption of sensitive credentials at rest.
• Segregated network environments and hardened infrastructure for services and games.
• Payment processing through certified providers that apply recognised security standards.

Account protection

• Strong password requirements and optional two-factor authentication for login and critical actions.
• Automatic session timeouts and account lock after repeated failed attempts.
• Alerts for significant account changes, such as password updates or new devices.

Monitoring and incident response

• Continuous activity monitoring, fraud screening, and audit logging.
• Defined incident response procedures and, where required by law, user and regulator notifications in the event of a data breach.

Your responsibilities

• Keep login details secret, secure your devices, and log out after use.
• Tell us immediately if you suspect unauthorised access so we can protect your account on Prestige Spin.